Terms and Conditions

1. Acceptance

By accessing or using Ludufy, you agree to these Terms and Conditions. If you do not agree, you must not use the platform.

Operator:
Ludufy
Email: support@ludufy.com
Primary jurisdiction: Republic of Argentina

2. What Ludufy provides

Ludufy provides tools for live interactive experiences, audience games, and stream analysis features, including Stream Chat, which may process audio, images, on-screen text, and live chat to generate transcripts, topics, classifications, and operational signals in real time.

Some features depend on third parties such as YouTube, Google, OpenAI, Mercado Pago, Supabase, Vercel, Railway, Resend, or equivalent providers. Service availability and quality may change if any of those third parties change, restrict, or discontinue their services.

3. Eligibility and account

• You must be at least 18 years old to use paid features or create games.
• You must provide accurate, current, and complete information.
• You are responsible for all activity under your account.
• You must protect your credentials and connected service access.

4. User and creator responsibilities

• You may only use Ludufy with content, channels, streams, chats, accounts, and materials for which you have sufficient rights or authorization.
• If you use Stream Chat on third-party broadcasts, guests, collaborators, or audiences, you are responsible for having the required permissions, notices, and lawful bases for that processing.
• You must not intentionally upload or process sensitive, biometric, health, children’s, or otherwise legally restricted personal data unless you have a valid legal basis and any required consent.
• You remain responsible for your editorial, commercial, legal, moderation, regulatory, and audience decisions.

5. Stream Chat and AI outputs

Stream Chat uses automated processes and AI models to analyze stream signals. Outputs are assistive only and may contain mistakes, omissions, inaccurate classifications, or debatable interpretations.

• We do not guarantee accuracy, completeness, or uninterrupted availability.
• You must not use outputs as the sole basis for critical, regulated, employment, medical, financial, security, emergency, or compliance decisions.
• Adequate human review is required before taking material action affecting people, audiences, content, or business operations.

6. Stream Chat paid minutes

Stream Chat paid minutes are prepaid digital service credits for use within Ludufy. They are not currency, deposits, stored value, bank balances, or e-money.

• They are personal, non-transferable, and not redeemable for cash.
• They do not accrue interest or indexation.
• Unless expressly stated otherwise, they are not subscriptions or auto-renewals.
• Where a daily free allowance exists, Ludufy may consume free allowance first and paid minutes afterwards according to the product’s active logic.
• Minutes may be suspended, adjusted, reversed, or removed in case of fraud, abuse, technical duplication, manifest error, chargeback, refund, legal process, or breach of these terms.

7. Payments, crediting, and refunds

Payments are processed by third parties, currently Mercado Pago, under their own terms, anti-fraud checks, and operational rules. Ludufy receives and processes payment status, identifiers, amounts, currency, and required metadata to credit or reverse minutes.

• Crediting depends on effective payment confirmation by the processor.
• Pending, rejected, cancelled, expired, refunded, or charged-back payments do not entitle you to keep credited minutes.
• If the payment provider reverses or disputes a transaction, Ludufy may debit the remaining balance associated with that purchase.
• Refunds, cancellations, revocations, and claims will be handled according to applicable law, payment status, and the extent of service already effectively provided, without prejudice to non-waivable consumer rights.

For distance contracts, any mandatory rights under Argentine consumer law, including rights under Law 24,240 where applicable, remain preserved.

8. Games, prizes, and benefits

• Prizes, benefits, or rewards are subject to availability and eligibility.
• We may suspend, withhold, revoke, or recover prizes where we detect fraud, abuse, material error, breach, or ineligibility.
• If a prize is provided by a creator or third party, that creator or third party is primarily responsible for availability and delivery unless expressly stated otherwise.

9. Prohibited use

You must not:

• Use bots, scripts, macros, scraping, or unauthorized automation.
• Manipulate payments, credits, prizes, draws, rankings, or analytics.
• Exploit bugs, reverse engineer, or interfere with the platform.
• Upload unlawful, infringing, deceptive, abusive, or rights-violating content.
• Use the platform in violation of law, regulation, or third-party rights.

10. Monitoring, security, and enforcement

We may monitor account activity, technical signals, usage patterns, payments, webhooks, fraud indicators, abuse patterns, third-party API interactions, and other reasonable signals to operate and protect the service.

• We may investigate suspicious activity at any time.
• We may limit, pause, or cancel features, sessions, or accounts.
• We may recalculate, correct, or reverse minutes, prizes, or states caused by technical error or operational inconsistency.

11. Google APIs and YouTube

Certain features rely on Google APIs and YouTube API Services. Your use of those features is also subject to Google’s and YouTube’s applicable terms and policies, including the YouTube API Services Terms of Service.

https://developers.google.com/youtube/terms/api-services-terms-of-service

12. Intellectual property and content

Ludufy, its software, design, branding, documentation, and components are owned by Ludufy or its licensors. If you submit content, you retain your rights but grant us a non-exclusive, worldwide, royalty-free license to host, process, reproduce, and display it as needed to operate, secure, improve, and audit the service.

13. Third-party services

We do not control the operation or policies of integrated third-party services. We are not responsible for outages, API changes, blocks, suspensions, errors, content, or business decisions made by those third parties.

14. Warranties and limitation of liability

The platform is provided “as is” and “as available” to the fullest extent permitted by law. We do not guarantee uninterrupted operation, accuracy, permanent compatibility, or error-free service.

To the fullest extent permitted by applicable law, Ludufy will not be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, data, reputation, audience, revenue, or business opportunities.

Nothing in these terms limits non-waivable rights granted by consumer law or other mandatory law.

15. Suspension, termination, and changes

We may suspend or terminate access, with or without prior notice depending on the circumstances, if we detect breach, platform risk, fraud, abuse, legal requirements, or technical or operational necessity.

We may also change the platform, pricing, packages, limits, rules, or these terms. Changes apply from publication, subject to acquired rights and any legally required advance notice.

16. Governing law and claims

These terms are governed by the laws of the Republic of Argentina. Interpretation and disputes are subject to mandatory consumer, data protection, and e-commerce law where applicable.

If you are a consumer, you retain the right to file complaints before the competent authorities and to use the administrative and judicial remedies available under law.

17. Contact

For legal questions, claims, or support matters, contact support@ludufy.com.